We recognize that the safety of our customers is our primary concern at each stage of providing our products and services and we will take every measure in this respect.
We will respond promptly and sincerely to the opinions of our customers and use customer feedback to improve future business operations and services.
We will emphasize marketing in designing products and services, properly understand the needs of customers and strive to provide safe, comfortable and adequate products and services.
We will provide fair presentations and conduct operating activities in good faith with due attention to customer opinions, to ensure that we provide information that enables customers to fully understand the content and characteristics of our products and services.
We will make active use of information lawfully and properly acquired or prepared for the purposes of our business, properly manage the Company's fundamental information, customers' personal information and other confidential information, and will not divulge nor allow anyone to divulge any such information to anyone other than those with proper access to such information.
We will properly manage our information systems to make safe and efficient use of information as an important management resource, and strive to ensure its reliability and safety.
We will update the effective internal rules according to operating efficiency and the risks associated with our business and conduct our business in a responsible manner. We will constantly confirm the effectiveness of existing rules and improve them on an ongoing basis.
We will not only make a sharp distinction between private and public matters in decision-making and operating judgment but make decisions in compliance with laws and regulations and internal rules and based on appropriate and accountable grounds.
We will treat our Company assets, a major source of corporate value, with extreme care and ensure that they are used properly.
We will commit to protecting the Tokyu brand, an important Company asset, in every situation.
We understand not only the letter but also the spirit of laws and regulations and will not conduct any acts in violation.
We will not only comply with the Antimonopoly Act and other applicable laws and regulations but conduct fair and transparent business activities by eliminating inappropriate business practices.
We will never engage in insider trading, nor will we trade in shares or other instruments in a way that may invite suspicion.
We will ensure fair, proper and lawful transactions with suppliers of goods and services and select suppliers based on compliance with laws and regulations, respect for human rights and environmental and other considerations.
We will never provide or accept gifts or entertainment that may lead to bribery or invite public suspicion or distrust.
We will protect the Company's intellectual property rights and take particular care not to violate the rights of others.
To enable a proper understanding of the Company, we will disclose and transmit information to all stakeholders in a fair, timely and appropriate manner.
In connection with our duties, we understand and will adhere to accounting standards and to accounting laws and regulations and will fulfill our responsibility with correct reporting.
We will operate based on a respect for fundamental human rights and strive to build a sound working environment without prejudice or harassment.
We will observe labor laws and regulations and internal regulations, build safe and healthy work environments and strive to maintain vibrant workplaces with good communications.
We will observe laws and regulations and internal rules relating to the environment, conduct corporate activities in a way that reduces pressure on the environment, while as individuals also taking global environmental issues seriously and making our own best contribution to alleviating them.
We recognize that progress for society, especially local communities, will strengthen the foundations that support the Company, and so we will strive to build a better society as a good corporate citizen.
We strongly reject relations with antisocial forces, and will build an organization that can be resolute against any trouble that may arise.