Communication with Stakeholders

Stakeholders for Tokyu Corporation

We are involved with many people, including not only the customers who use our services, but also our employees, residents along Tokyu's railway lines, shareholders and investors, business partners, and others, and business activities are supported by them. We believe that building long-term relationships of trust with all of you is essential, and we will fulfill our responsibilities to our stakeholders by engaging in dialogue through various means of communication.

Communication channels with each stakeholder

Multi-Stakeholder Policy

We recognize the importance of collaborative value creation with a wide range of stakeholders, including not only customers who use our services, but also employees, people living along our railway lines, shareholders and investors, and business partners. In light of this, we have established a Multi-Stakeholder Policy as a guideline for working appropriately with multiple stakeholders.

Dialogue with stakeholders

Dialogue with local community and customers

Urban development based on dialogue with local community


Conclusion of the “Basic Agreement on the Promotion of Urban Development through Public-Private Partnerships Utilizing Regional Strength” with Ota Ward

■ Corresponding Material sustainability themes: Urban and community development

Tokyu Corporation works with local governments, shopping districts, local residents, and NPOs to resolve issues and revitalize towns areas served by Tokyu’s railway lines. In April 2012, the city of Yokohama and Tokyu Corporation agreed to jointly promote "Next-generation suburban development" as a public-private initiative and concluded a comprehensive agreement. In March 2019, Ota Ward and Tokyu Corporation concluded a "Basic Agreement on the Promotion of Urban Development through Public-Private Partnerships Utilizing Regional Strength sustainable development of areas centered around stations. With this agreement, we aim to further strengthen our collaboration and begin initiatives such as "discovery and promotion of local resources" and "regional revitalization through the renovation of vacant houses, stores, and other idle assets."

Responding sincerely to customer feedback


“Station-to-station time” screen  (graph of actual travel time over the last two hours)

■ Material sustainability themes to address: Safety & Security

Tokyu has established the Tokyu Customer Center to listen to customer feedback and improve customer satisfaction, leading to the long-term, stable development of the company. The most common type of feedback we receive is Contact about railway operation information, so in order to provide more proactive operation information, we offer the Tokyu Line App, which is equipped with an industry-first "station-to-station time" function that notifies customers of actual travel times in real time.

Dialogue with shareholders and investors

Improving corporate value through dialogue with shareholders and investors

In addition to General Shareholders Meeting, we proactively provide information about our business and strategies to shareholders and investors through investor briefings and dialogue with domestic and overseas institutional investors, etc. We also regularly report opinions received at the Board of Directors and the Management Meeting, and share information at meetings attended by relevant departments and division heads, so that they can be reflected in management.

■ Dialogue with Institutional Investors FY2023

Number of meetings with institutional investors: 293 (including 7 ESG dialogues)

■ Company information sessions and events for individual investors FY2023

<Company Information Sessions>

  • Nikkei IR Individual Investor Fair 2023: September 1st (Fri) - 2nd (Sat)
  • Nomura Securities Yokohama Branch: November 27th (Monday)
  • Nomura Securities Shibuya Branch: November 29th (Wed)
  • Nomura Securities Sapporo Branch: December 13th (Wed)


September 1st to 2nd
Nikkei IR Individual Investor Fair 2023

<Event>

  • Bunkamura Le Cinema Shibuya Miyashita Private Movie Screening Party: January 28th (Sun)


January 28th
A private viewing party for the movie "The Neon Will Not Go Out" for shareholders only

■2024 Company information sessions and events for individual investors

<Company Information Sessions>

  • Nikkei IR Individual Investor Fair 2024: August 23rd (Fri) - 24th (Sat)
  • SMBC Nikko Securities WEB IR: September 13th (Friday)


Held on August 23rd and 24th
Nikkei IR Individual Investor Fair 2024

Dialogue with experts

Human Rights and Sustainable Supply Chain Management

In March 2024, we held a dialogue with external experts regarding our human rights and supply chain initiatives. This year, we welcomed Mr. Masao Seki, Senior Advisor, Sustainability Promotion Department, Sompo Japan Insurance Inc. who is also the Chairperson of the Corporate Action Charter Task Force of the Committee on Corporate Behavior and SDGs, Nippon Keidanren, and exchanged views with our Setsu Hamana Managing Executive Officer and Toshitake Ashizawa Managing Executive Officer.

*Affiliations and titles are as of the time the expert dialogue was held.

<Main comments

  • The fact that your company has created its own guidebook on human rights and the supply chain and has made it widely known shows your strong will and enthusiasm as a company to influence your business partners.
  • When establishing a grievance mechanism regarding human rights, etc., it is effective to utilize external resources, such as relevant stakeholders and industry associations, rather than trying to do it on your own.
  • The importance of human rights risks should not be judged solely on the basis of the transaction amount. It is important to keep in mind that even small-volume transactions can pose significant risks.
  • When there is a problem with a business partner, it is important for a company to not simply terminate the contract, but rather to strengthen engagement and work to make improvements in order to truly resolve the problem.

For more information on our human rights and supply chain management initiatives, please see the following pages.

Dialogue with universities and educational research institutions

Intellectual collaboration to solve social issues


A group interview with monitors conducted in collaboration with Tokyo City University

■ Material sustainability themes to address: Decarbonization and recycling-based society

We are also actively engaged in industry-academia collaborations that combine the knowledge accumulated at universities with the know-how of private companies. In January 2019, with the cooperation of Tokyo City University and Mirai Share Co., Ltd., we conducted Japan's first "Suburban MaaS * Demonstration Experiment," which combined various mobility services to ensure the convenience and comfort of travel in suburban residential areas. Through two-way exchange with society, we aim to fuse knowledge with new ideas that transcend technical fields, create new business models, and fuse user-oriented ideas with technical knowledge.

*Mobility as a Service: A service that presents the optimal means of transportation based on the user's purpose and preferences.

Dialogue with business partners

Creating competitive facilities through dialogue with tenant companies


Training at "Terrace Trip"

■ Material sustainability themes to address: Human resource development, Quality of Living Environment

At the "Shopping Center (SC) New Year's Gathering" hosted by our company and retail-related companies of the Tokyu Land Group (a total of seven companies), we invite business partners such as tenant companies to discuss operational issues and goals, thereby strengthening dialogue. In addition, at "Tama Plaza Terrace," which is operated by our group company, we held a two-day, one-night training session called "Terrace Trip" for all store managers and support staff, deepening mutual understanding and improving employee satisfaction (ES).

Dialogue with employees

Communication among employees and their families


The 17th Ekiden Tournament

■ Material sustainability themes to address: Human resource development

In order to facilitate smooth communication between employees and their families and among employees themselves, and to promote good health, we hold a relay race and athletic meet once a year in collaboration with the labor union. Both are traditional large-scale events with over 1,000 participants each year, and the athletic meet features events that are fun for the whole family, including not only employees but also children's relay races, workplace tug-of-war, and bread-eating contests, as well as character shows for families. The president also participates in the relay race as a runner, deepening ties with employees.