In March 2020, Tokyu completed the installation of platform screen doors and fixed platform gates with sensors at all Tokyu Line stations (excluding the Setagaya Line and Kodomo-no-Kuni Line), a first for a major private railway company, and the company was highly praised for its efforts to improve barrier-free services using various apps. Tokyu was awarded the Prime Minister's Award, which is given to the most highly acclaimed initiative in the 2020 Barrier-Free and Universal Design Promotion Merit Awards. Tokyu will continue to listen to customer feedback and strive to provide industry-leading universal services. As a result of these efforts and others, the number of falls from platforms has decreased by about one-tenth in five years.

By FY 2014, the development of barrier-free routes had been completed at all Tokyu Line stations through the installation of elevators and other measures. Going forward, we are considering providing multiple barrier-free routes, such as installing elevators, at stations that are divided by roads or tracks. As a crime prevention measure, we are promoting the installation of see-through elevators and elevators with windows that allow passengers to see inside, and we are also installing fences and guide blocks in front of elevators on platforms. Furthermore, we are installing ramps at stations with small steps, and installing wide ticket gates at all ticket gates that can be used by wheelchair users.

All Tokyu Line stations with toilets are also equipped with multi-function toilets. They are clean and spacious so that everyone, including wheelchair users, can use them with peace of mind, and are also equipped with baby beds and flushing devices for ostomates. In addition to the multi-function toilets, all Tokyu Line toilets are equipped with non-contact automatic flushing.

To ensure that visually impaired customers can use our stations with peace of mind, all stations are equipped with tactile guide signs that provide Braille and audio information on the locations of facilities within the station and their current location, Braille fare tables and Braille stickers on ticket machines and on stairs, and dotted guide blocks with inward lines on the platforms that clearly show which side the tracks are on.

Some stations have "see-through ticket gates" at the staffed ticket gates. The exterior of the ticket gates is see-through to allow for a clear view, and the interior is an open counter style. There are two types of counters, one at normal height and one at low height, so that wheelchair users and children can use them. In addition, writing devices are installed at all ticket windows and commuter pass sales booths. Station staff who guide passengers are also qualified as "service assistants" and can provide assistance at the same level as the person receiving care, such as assisting with walking and operating a wheelchair.