Expansion of shorter hours and shorter working days based on new job responsibilities

We have newly established Y job responsibilities, which allow employees who are raising children, giving care for family members, or nursing the sick, as well as middle-aged and older employees at railway sites (Tokyu Railways), to reduce their working hours and days by up to two hours per day or three days off per week.

• Railway site (Tokyu Railways)
  To create an environment in which middle-aged and older employees can further demonstrate their individual abilities and work with even more enthusiasm, we have made them eligible for Y positions.Specifically, for those who wish to work at the age of 55 or older, we have developed a system that allows them to work in the same way, after being rehired after retirement, by changing their job area (job content) or their working hours (e.g., shorter days or shorter working hours). In this way, we will promote working styles that match the current environment and the individual’s physical strength.
• Railway workers (Tokyu Railways) and head office workers
  From FY 2017, employees with constraints such as childcare, caregiving, and nursing care were made eligible for Y job responsibilities. (For details, please refer to the diagram below.)

• ＊The shortened working hours are defined as six hours of work, and shortened working days are defined as four days per week.
• ＊The dotted line indicates the previous scope of availability.

October 2020 – Expansion of work location options

• Eligibility: Employees who have company-issued mobile devices (PC, iPad, etc.)

• Work location conditions：A location approved by the supervisor as having “an appropriate work environment and security environment, and where the same work efficiency and results as normal can be expected.”

  (Example) ＊Assumes that the above conditions are met.

  • Employee's house (working from home)
  • Employee's parents' house (balancing work with childcare and caregiving, working while returning home, etc.)
  • Accommodation during business trips, transportation during travel, etc.
  • Rental space, study space, library, coffee shop, lounge, etc.
• Implementation details：Procedures and rules for use are defined and made known on the company portal site.
  There are no restrictions on the number of days or hours of telework in the rules.

Satellite office work

1. ①Date of introduction: from September 2016
2. ②Location: Our membership-based satellite share office "NewWork", and its partner stores (more than 250 coworking spaces and other locations), as well as our employee-only satellite offices (five locatios).

   NewWork(Only available in Japanese)

3. ③Eligibility: Employees of the head office and mobile device owners (PCs, iPads, etc.)
4. ④Details: In addition to directly managed NewWork stores, located mainly Tokyu line’s area, employees can work at affiliated coworking spaces, karaoke rooms, and our employee-only satellite offices.

Working at NewWork

NewWork Tama-Plaza

NewWork Yokohama

Promotion of morning-oriented work style "Early Work"

Efforts to ensure appropriate working hours

Semi-annual monitoring of all business units, and divisions is conducted by the labor management division to confirm the implementation status of initiatives leading to increased operational efficiency and productivity. In addition, in order to encourage managers to understand working hours of employees, the general manager of the labor management division reports monthly working hour results to manager of each business unit, and division and sends out educational e-mails. Moreover, we conduct objective management of working hours by checking the difference between work hours entered into the system by individuals and PC log-off times for all employees every month and by logging entry and exit times through personal card authentication when entering and leaving satellite offices.

Improvement and expansion of the ICT environment

With the expansion of telework (telecommuting and satellite office work), we have rapidly upgraded our mobile devices and significantly increased the number of mobile computers loaned to head office employees. In sales-related divisions, all employees are provided with iPads so they can work from outside the office. In addition, Microsoft Intune allows users to check their emails on their personal smartphone or tablet. In addition, all station attendants at Tokyu Railways carry iPads and iPhones during their working hours in order to improve railway safety and customer service.

Conducting “Talk With” activities

We are promoting “Talk With” activities to reinforce communication between supervisors and subordinates and the workplace by encouraging flexible work styles. Since FY 2021, we have been implementing 1-on-1 meetings company-wide to ensure that supervisors and subordinates have time to talk about goals and problems both inside and outside of work, thereby bridging the psychological distance between supervisors and the organization caused by having different work locations and work hours. In addition, we have established a welfare system called the “Gurukomi^＊ Plan,” which provides subsidies for workplace get-togethers.

＊Abbreviation of “Group Gourmet x Communication”

Holding management seminars for managers

In September 2016, all executive officers, including the president, and all managers (section chiefs and above) were brought together for a seminar on the Company’s policy on work style reform. We also held a seminar to raise awareness of the importance of supervisors clearly communicating the results they expect and working to understand the work performance of their subordinates through detailed communication. In addition to sharing the best practices of each division, then-President Nomoto and then-Senior Vice President Tomoe sent out messages to demonstrate the company’s seriousness to management.