A comfortable railway user environment
Expansion of railway network
Expanding railway network through mutual direct service
Tokyu Railways is promoting mutual direct operation with various lines, starting with the Hibiya subway line, to improve convenience for customers. With the opening of the Sotetsu-Tokyu Shin-Yokohama line on March 18, 2023, a wide-area railway network will be formed connecting 14 lines from seven companies, stretching from central Kanagawa and western Yokohama to the western 23 wards of Tokyo, northern Tama, and the central and western Saitama regions, promoting cooperation and revitalization between regions and contributing to the further development of each region.
July 22, 1964 | The Toyoko Line and the Teito Rapid Transit Authority (now Tokyo Metro) Hibiya Line begin direct service between Hiyoshi and Kita-Senju (ended March 15, 2013). |
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August 12, 1979 | Direct service begins between Den-en-toshi Line Line, Shin-Tamagawa Line, and the Hanzomon Line of the Teito Rapid Transit Authority (now Tokyo Metro) |
September 26, 2000 | Direct service between the Meguro Line, the Teito Rapid Transit Authority (now Tokyo Metro) Namboku Line, and the Toei Mita Line begins. |
March 28, 2001 | Direct service between the Meguro Line and the Saitama Rapid railway Namboku Line begins |
March 19, 2003 | Den-en-toshi Line begins direct service with the Tobu Isesaki Line and Nikko Line via the Teito Rapid Transit Authority (now Tokyo Metro) Hanzomon Line. |
February 1, 2004 | Yokohama railway Line opens, and direct service with Toyoko Line begins |
March 16, 2013 | Direct service between the Toyoko Line and the Tokyo Metro Fukutoshin Line begins |
March 18, 2023 | The Tokyu Shin-Yokohama Line opens, connecting with the Toyoko Line and Meguro Line, and begins direct service with the Sotetsu Shin-Yokohama Line. |
Sotetsu/Tokyu Shin-Yokohama Line
The Sotetsu/Tokyu Shin-Yokohama Line, which opened on March 18, 2023, will connect to the Sotetsu Main Line, Izumino Line, Toyoko Line, and Meguro Line, and will operate direct services to the Tokyo Metro Namboku Line, Fukutoshin Line, Toei Mita Line, Saitama Rapid railway Saitama Stadium Line, and Tobu Tojo Line, improving transportation convenience and speed by shortening travel times and reducing the number of transfers. In addition, access to Shin-Yokohama Station will be improved, making business trips and travel from the Tokyo metropolitan area to the Kansai and Chukyo areas even more convenient.
New Airport Line
The New Airport Line (Yaguchinowatashi - Kamata - Keikyu Kamata - Otorii) is a route recommended by the Transport Policy Council in its "Future of Urban railway in the Tokyo Area (Report No. 198, dated April 20, 2016)," and will help eliminate the missing links between Kamata Station on the JR Keihin-Tohoku Line, Tokyu Tamagawa Line, and Tokyu Ikegami Line and Keikyu Kamata Station, as well as improve access to Haneda Airport.
Through mutual direct operations with the Toyoko Line, Tokyo Metro Fukutoshin Line, Tobu Tojo Line, and Seibu Ikebukuro Line, we can expect to improve access between Shibuya, Shinjuku, Ikebukuro, which are hubs for strengthening international competitiveness, as well as between northwestern Tokyo and southwestern Saitama Prefecture and Haneda Airport.
Initiatives to ensure a safe and comfortable experience
Introduction of eco-friendly vehicles
Den-en-toshi Line completes replacement of trains with new, quieter, more energy-efficient vehicles
The new "2020 Series" trains use low-noise traction motors and drive units, reducing noise levels along the line and outside the train by approximately 10 dB compared to the previous trains (8500 Series). In addition, the high-efficiency drive of the traction motors is achieved by a control unit using next-generation semiconductor elements, and LED lights are used for all interior lighting and the headlights and taillights, resulting in a reduction in electricity consumption by approximately 50% compared to the previous trains.
On Den-en-toshi Line, the introduction of the new "2020 Series" to replace the old trains (8500 Series) was completed in fiscal year 2022. In addition, construction of new trains has begun to replace the Oimachi Line's "9000 Series," which are scheduled to be transferred to Seibu railway.
Eco-driving initiatives
A new operation method that utilizes "coasting" that can be introduced on all trains throughout the day
Tokyu Lines are implementing a driving technique called "eco-driving" that reduces power consumption by simply devising driving methods, without incurring new capital investments. Originally, in order to save electricity, after the Great East Japan Earthquake in 2011, the company started "eco-driving," which involves accelerating at a certain speed, reducing the frequency of braking, and driving slowly, instead of the general driving method of suddenly increasing speed and then suddenly decelerating. However, this driving method could only be used during less crowded times, and only on local trains that do not have to wait for express trains.
The "eco-driving" currently being implemented is a driving method in which trains coast by using the excess time on the timetable, significantly reducing the time spent powering, which consumes electricity. Eco-driving is possible for all trains all day long, while maintaining a speed that does not cause delays on the timetable and taking advantage of gradients between stations. In addition to trains in operation, trains parked in the depot also lower their pantographs to conserve standby power, in an effort to reduce electricity consumption.
Comparing FY2022 after the introduction of eco-driving with fiscal 2019 before the COVID-19 pandemic, the amount of electricity consumed to run one train for 1 km has been reduced by approximately 12% per month, thanks in part to the introduction of new, more energy-efficient vehicles. Going forward, we will continue to pursue and promote even more effective eco-driving practices.
Tokyu Line App
We provide the Tokyu Line App, a smartphone application that provides a variety of information and services related to the Tokyu Line, such as operation information for the Tokyu Line, timetables and train positions for each station, as well as the ability to search for detour routes and issue delay certificates when operational issues such as service suspensions or delays occur.
In September 2022, we collaborated with Urban Hacks, a special organization to accelerate Tokyu's "Urban and community development DX," and as part of our DX promotion, we focused on the "CX (customer experience)" area and carried out a renewal of the Tokyu Line app through agile development. Based on real customer feedback, we identified and verified the issues with the previous app and made significant improvements to the user interface, etc.
Transmission of service information
In the event of a delay of 15 minutes or more, the latest operation information is sent via email to customers who have registered on Tokyu Railways website, the Tokyu Line App, or the Tokyu Line Operation Information Email. In addition, information on the affected sections, causes, alternative transportation information, and more is provided quickly and clearly on large "Notice Monitor" displays installed near the ticket gates of all Tokyu Line stations (excluding some stations on the Setagaya Line).
Strengthening Barrier-Free Facilities
In order to make railroad stations accessible to all customers, we have completed the construction of barrier-free routes at all 99 stations where steps had to be eliminated. We have also completed the installation of elevators at entrances B7 and A6 of Shibuya Station on the Toyoko and Den-en-toshi Lines, as well as additional elevators at Sangenjaya and Sakura Shinmachi Stations on the Den-en-toshi Line, which are now in operation.
Furthermore, all stations have braille fare tables, automatic ticket vending machines and automatic ticket gates also have braille displays, and in stations with complex structures, tactile guide signs have been installed that show the locations of facilities within the station and the current location in braille (some with audio guidance). On the platforms, dotted blocks with inner lines (platform edge warning blocks) with convex lines on the inside to indicate which is the inside of the platform have been installed at all stations that have fixed platform fences with sensors.
Promoting barrier-free access at station facilities
Braille fare tables have been installed at all stations, and braille displays are provided on ticket vending machines and automatic ticket gates that are guided by dotted blocks. In addition, stations with complex layouts have been equipped with tactile information signs that show the locations of facilities within the station and the current location in braille (some stations have audio guidance).
Easy-to-use Western-style toilets now available at all Tokyu Line stations
Tokyu Line stations have been working since fiscal 2014 to convert toilets to Western-style toilets and install washlets to make them easier for customers to use, and will complete this in all station toilets by March 2023. Combined with the completion of converting 100% of toilet basins in station toilets to non-touch, automatic faucets in February 2021, we have achieved the "three 100%."
Furthermore, in order to make our multi-purpose toilets even easier to use, all rooms are ostomate-friendly (for people with artificial excretion functions). We also have baby beds available for guests with children.
The new toilets at Komazawa Daigaku Station, which opened in 2022, are made from recycled materials that were stored as paving stones for the former Tamagawa Line, and received the FY2022 Good Toilet Award "Encouragement Award."
- *1 Installed at 85 stations, totaling 565 units (please note that seat cleaners are installed in all private compartments). There are no on-site toilets at Higashi-Hakuraku Station, Ebara-Nakanobu Station, the Setagaya Line (excluding Kamimachi Station), or the Kodomo-no-Kuni Line.
- *2 "Washlet" is a registered trademark of TOTO Ltd.
- *3 Some of the auxiliary hand washing basins and ostomate facilities in multi-function toilets are manually flushed.
Support for visually impaired customers
Braille fare tables and tactile information boards are installed at all stations. In addition, based on the Barrier-Free Maintenance Guidelines, we are promoting the installation of audio guidance to inform passengers of the location of stairs leading to exits and ticket gates.
Introduction of barrier-free vehicles
All trains are equipped with wheelchair spaces, and new carriages built since 1999 have had their floor height lowered to reduce the step from the platform. New carriages built since 2007 have had two levels of handrails in the wheelchair spaces, and the 7000 series has adopted three-seater cross seats at both ends of the carriages to provide space for passengers with strollers, etc. Additionally, all new carriages built since 2016 have had free spaces.
Displaying stroller symbols
The "stroller mark" enacted in March 2014 is displayed in wheelchair spaces and free spaces on our vehicles. We will continue to provide facilities and services that can be used safely and with peace of mind in order to create an environment that is easy for parents to raise children.
AED (Automated External Defibrillator)
AED
The installation of AEDs was completed at all Tokyu Line stations (including the Setagaya Line) by the end of September 2022. AEDs are devices that deliver an electric shock to restore the heart's rhythm to normal when ventricular fibrillation occurs, when the heart spasms irregularly and is unable to pump blood. Anyone can use them in an emergency.
Lost property search system
When Tokyu Line station staff accept lost property, data such as the characteristics of the item is registered in the system. This allows station staff to search for information about the lost item in real time, and allows them to quickly search for customers' lost items.
Bicycle parking facilities
We are providing bicycle parking lots near Tokyu Line stations and under elevated tracks. We are working to improve the environment around stations by increasing station convenience and reducing the number of abandoned bicycles.
For further details, please see the website below.
Raising awareness and passing on skills to create safety and service
Service assistant
We actively encourage employees to obtain qualifications as "service caregivers," who can provide assistance from the same perspective as those receiving care, such as assisting with walking and operating wheelchairs.
railway Technology Academy
The course is open to selected employees from each division of railway business, and aims to develop human resources who can acquire a broad perspective on technologies outside their own field of expertise and initiate cross-disciplinary initiatives.
Competitions and seminars
In the technical department, in light of the current situation in which the performance of equipment has improved as a result of facility updates and the need to replace parts due to breakdowns or deterioration has decreased, we regularly hold competitions and seminars with the aim of strengthening the technical capabilities of the organization, transferring skills from veterans to younger employees, and improving employee motivation.
Safety Initiatives on platforms and in stations
Installation of platform screen doors and fixed platform gates with sensors at all Tokyu Line stations *
To prevent accidents such as people falling from the platforms or being hit by trains, the installation of platform screen doors or fixed platform gates with sensors is progressing at all Tokyu Line stations *, and the installation was completed with the start of operations at Todoroki Station on the Oimachi Line on March 22, 2020.
*Excluding the Setagaya Line and Kodomo-no-Kuni Line
Eliminating steps and gaps at platform entrances
We are working to reduce the steps and gaps between the platform and the vehicle floor so that everyone can get on and off the platform and the vehicle safely. Comb-shaped rubber is installed at some of the boarding and alighting doors of carriages that have wheelchair spaces on each train to reduce the gap between the platform and the carriage as much as possible. As of the end of September 2023, installation has been completed in four locations.
The website and Tokyu Line app publish the locations of train doors and other features that meet the guideline values for steps and gaps set out in the Barrier-Free Guidelines, and by displaying detailed information for each line and station, we support customers in getting on and off and moving around smoothly.
In February 2022, we joined the “Children's Gap Fall Prevention Project” promoted jointly by West Japan Railway Company, Osaka Municipal Institute of Design Education, and Osaka City University (currently Keio Corporation is also participating). In addition to educational activities for parents and guardians, we are promoting initiatives aimed at making children themselves aware of the “gap” between the platform and the train when boarding and exiting the train, and as part of these efforts, we are conducting educational activities using our original character “Sukimamori.
Emergency stop button
To prevent accidents, "emergency stop buttons" have been installed on the platforms of 81 Tokyu Line stations (excluding the Setagaya and Meguro Lines). When the button is pressed, nearby trains will receive an emergency call and the driver will apply the brakes to bring the train to an emergency stop.
Security button/intercom
If you spot a suspicious object or person on the station premises, if a problem occurs, or if you become unwell and need the assistance of station staff or security, there are security buttons and intercoms installed on platforms and in toilets (trains will not stop).
Security cameras in stations
To monitor the situation within stations and prevent crime, security cameras have been installed on platforms, ticket gates, ticket vending machines, commuter pass counters, and other locations.
Safety checks by station staff and security guards
Station staff and security guards regularly patrol the station premises to check for suspicious objects, facility defects, and other areas that may pose a danger to customers, and to provide security. We also review our security system according to customer usage patterns.
Fire prevention measures for underground stations
Based on the standards of the Ministry of Land, Infrastructure, Transport and Tourism, all underground stations have implemented measures such as ensuring that there are at least two evacuation routes and installing emergency power supply equipment to exhaust smoke on the platform floor in the event of a fire.
Power outage countermeasures
The electricity required for train operation is sent from Tokyo Electric Power Company to substations via two transmission lines, so even if a power outage occurs on one line, power can be supplied using the other transmission line. Furthermore, substations are located in several locations on each line, so that even if one substation stops completely, power can be supplied from the adjacent substation. In addition, Tokyu Line vehicles are equipped with batteries, so even if a power outage causes trains to stop in underground sections, the emergency lighting and announcement equipment inside the cars will continue to function.
Underground stations are equipped with emergency generators in case of power outages, and essential disaster prevention functions such as emergency lighting including in tunnels and station announcement equipment are ensured.
Vehicle Safety Initiatives
In-car security camera
In order to prevent criminal activities on board trains, such as acts of terrorism and theft of handrails, we have been installing security cameras inside trains one by one since March 2015.By July 2020, installation had been completed on all 1,247 cars owned by Tokyu Railways (excluding the Kodomo-no-Kuni Line).
IoTube
To improve security on board, Tokyu Railways introduced "IoTube," a security camera with an integrated LED fluorescent light that supports SoftBank's 4G data communication, to all of its trains (excluding Kodomonokuni Line) from April 2020. 4G data communication makes it possible to check the video footage captured by the camera from a remote location, enabling quicker response when a problem occurs on board.
Emergency call button in the car
Emergency call buttons for passengers to notify the driver of any abnormalities in the car, such as if they are feeling unwell or if something is wrong inside the car, are installed near the couplings of the cars, next to the windows, and in the wheelchair spaces. With the exception of some cars, it is possible to talk to the driver.
Door warning sticker
To prevent customers from getting caught or pulled in the doors when getting on and off, we have affixed warning stickers with yellow lines that make it easy to identify the ends and edges of the doors when getting on and off.
Emergency Brake Device
In case the driver's health suddenly changes, all vehicles are equipped with a device that automatically applies the emergency brakes if the driver's hands are taken off the wheel.
Railroad crossing Safety Initiatives
Panic button
They are installed at all Tokyu Line crossings, including those on tram lines. In the event of an emergency, pressing this button will alert the driver of an approaching train to the abnormality.
Installing railroad crossing obstacle detection devices (3D and laser types)
As of July 2021, installation of level crossing obstacle detection devices (3D sensors or laser sensors) has been completed at all 135 level crossings *. The devices use laser light and other devices to detect obstacles such as cars stuck at level crossings and notify the driver of approaching trains of any abnormalities.
*Excluding the Setagaya Line and Kodomo-no-Kuni Line
Aiming for safer railroad crossings
At level crossings where there have been many accidents, measures to further improve visibility have been implemented, such as requesting local governments to cut down trees to improve visibility and installing overhanging warning lights and all-direction warning lights that are easy for motorists to see.
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Safety Initiatives for Urban Development Projects
- Shibuya Station Area Development Project
- Urban and community development in Futako Tamagawa
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- Town revitalization projects centered around railway lines
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