We are involved with many people, including not only the customers who use our services, but also our employees, residents along Tokyu's railway lines, shareholders and investors, business partners, and others, and business activities are supported by them. We believe that building long-term relationships of trust with all of you is essential, and we will fulfill our responsibilities to our stakeholders by engaging in dialogue through various means of communication.
We recognize the importance of collaborative value creation with a wide range of stakeholders, including not only customers who use our services, but also employees, people living along our railway lines, shareholders and investors, and business partners. In light of this, we have established a Multi-Stakeholder Policy as a guideline for working appropriately with multiple stakeholders.
Conclusion of the “Basic Agreement on the Promotion of Urban Development through Public-Private Partnerships Utilizing Regional Strength” with Ota Ward
■ Corresponding Material sustainability themes: Urban and community development
Tokyu Corporation works with local governments, shopping districts, local residents, and NPOs to resolve issues and revitalize towns areas served by Tokyu’s railway lines. In April 2012, the city of Yokohama and Tokyu Corporation agreed to jointly promote "Next-generation suburban development" as a public-private initiative and concluded a comprehensive agreement. In March 2019, Ota Ward and Tokyu Corporation concluded a "Basic Agreement on the Promotion of Urban Development through Public-Private Partnerships Utilizing Regional Strength sustainable development of areas centered around stations. With this agreement, we aim to further strengthen our collaboration and begin initiatives such as "discovery and promotion of local resources" and "regional revitalization through the renovation of vacant houses, stores, and other idle assets."
“Station-to-station time” screen
(graph of actual travel time over the last two hours)
■ Material sustainability themes to address: Safety & Security
Tokyu has established the Tokyu Customer Center to listen to customer feedback and improve customer satisfaction, leading to the long-term, stable development of the company. The most common type of feedback we receive is Contact about railway operation information, so in order to provide more proactive operation information, we offer the Tokyu Line App, which is equipped with an industry-first "station-to-station time" function that notifies customers of actual travel times in real time.
■ Material sustainability themes to address: Corporate governance
In addition to General Shareholders Meeting, we proactively provide information about our business and strategies to shareholders and investors through investor briefings and dialogue with domestic and overseas institutional investors, etc. We also regularly report opinions received at the Board of Directors and the Management Meeting, and share information at meetings attended by related departments and division heads, so that they can be reflected in management.
■ Dialogue with Institutional Investors FY2022
Number of meetings with institutional investors: 218 (including 10 ESG dialogues)
■ Dialogue with individual investors in FY 2022
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Special event for shareholders held on February 12th
Pre-opening tour of Shin-Yokohama Station
A group interview with monitors conducted in collaboration with Tokyo City University
■ Material sustainability themes to address: Decarbonization and recycling-based society
We are also actively engaged in industry-academia collaborations that combine the knowledge accumulated at universities with the know-how of private companies. In January 2019, with the cooperation of Tokyo City University and Mirai Share Co., Ltd., we conducted Japan's first "Suburban MaaS * Demonstration Experiment," which combined various mobility services to ensure the convenience and comfort of travel in suburban residential areas. Through two-way exchange with society, we aim to fuse knowledge with new ideas that transcend technical fields, create new business models, and fuse user-oriented ideas with technical knowledge.
*Mobility as a Service: A service that presents the optimal means of transportation based on the user's purpose and preferences.
Training at "Terrace Trip"
■ Material sustainability themes to address: Human resource development, Quality of Living Environment
At the "Shopping Center (SC) New Year's Gathering" hosted by our company and retail-related companies of the Tokyu Land Group (a total of seven companies), we invite business partners such as tenant companies to discuss operational issues and goals, thereby strengthening dialogue. In addition, at "Tama Plaza Terrace," which is operated by our group company, we held a two-day, one-night training session called "Terrace Trip" for all store managers and support staff, deepening mutual understanding and improving employee satisfaction (ES).
The 17th Ekiden Tournament
■ Material sustainability themes to address: Human resource development
In order to facilitate smooth communication between employees and their families and among employees themselves, and to promote good health, we hold a relay race and athletic meet once a year in collaboration with the labor union. Both are traditional large-scale events with over 1,000 participants each year, and the athletic meet features events that are fun for the whole family, including not only employees but also children's relay races, workplace tug-of-war, and bread-eating contests, as well as character shows for families. The president also participates in the relay race as a runner, deepening ties with employees.