In addition to the customers who use our services, we are involved with many other people, including our employees, residents along Tokyu's railway lines, shareholders, investors, and business partners, and we conduct our business activities with the support of these parties. We believe that it is essential to build long-term trust with these parties, and we will continue to fulfill our responsibilities to our stakeholders by engaging in dialogue through various communication channels.
Conclusion of the “Basic Agreementon the Promotion of Urban Development through Public-Private Partnerships Utilizing Regional Strength” with Ota Ward
■Material sustainability themes to be addressed：urban and community development
We are working with local governments, shopping malls, residents, NPOs, and other organizations to solve problems and revitalize communities along the Tokyu's railway lines. In April 2012, Yokohama City and our company agreed to jointly promote the “Next-generation Suburban Development” initiative in the public and private sectors and signed a comprehensive agreement to this effect. In March 2019, Ota Ward and the Company signed a "Basic Agreement on the Promotion of Urban Development through Public-Private Partnerships Utilizing Regional Strength,” which aims to sustainably develop the area around the station. With the conclusion of this agreement, we will further strengthen our collaboration and launch initiatives such as “discovery and promotion of local resources” and “regional revitalization through the renovation of vacant houses, stores, and other idle assets.”
“Station-to-station time” screen
(graph of actual travel time over the last two hours)
■Material sustainability themes to be addressed：safety & security
We have established the Tokyu Customer Center to listen to our customers and improve customer satisfaction, thereby contributing to the long-term and stable development of the Company. In response to the feedback we have received, we are providing the industry's first “station-to-station time” function in the Tokyu Line App, which provides real-time travel information.
■Material sustainability themes to be addressed：corporate governance
In addition to the General Shareholders’ Meeting, we proactively provide information on our business and strategies to our shareholders and investors through briefings for investors and dialogues with domestic and overseas institutional investors. We regularly report the opinions we receive to the Board of Directors and the Management Committee, and reflect them in management by sharing information at meetings attended by relevant divisions and executive general managers.
■Dialogue with Institutional Investors in FY2022
Number of meetings with institutional investors: 218 (including 10 ESG dialogues)
■Dialogue with individual investors in FY2022
＜Company Information Sessions＞
＜Event＞
Special Event for Shareholders on February 12
Shin-Yokohama Station Pre-opening Tour
A group interview with monitors conducted in collaboration with Tokyo City University.
■Material sustainability themes to be addressed：Decarbonation, recycling-oriented society
We are also actively involved in collaborations between industry and academia that combine the accumulated knowledge of universities with the know-how of private companies. In January 2019, Japan's first “Suburban MaaS* Demonstration Experiment,” combining various mobility services, was conducted with the cooperation of Tokyo City University and Mirai Share Co., Ltd. with the aim of ensuring the convenience and comfort of travel in suburban residential areas. Through interactive exchanges with society, we aim to fuse knowledge with new ideas that transcend technical fields, create new business models, and marry users’ ideas to technical knowledge.
＊Mobility as a Service: A service that presents the most suitable means of transportation according to the user's objectives and preferences.
“Terrace Trip” Training
■Material sustainability themes to be addressed：HR development and quality of living environment
We invite tenant companies and other business partners to the New Year meeting of shopping centers (SC), hosted by the Company and seven other retail-related companies in the Tokyu Land Group, to strengthen dialogue by discussing operational issues and the vision for the SC. Additionally, we hold a two-day, overnight training program called the “Terrace Trip” at the Tama Plaza Terrace, which is operated by the Group, for all store managers and support staff to deepen mutual understanding and improve employee satisfaction (ES).
The 17th Ekiden（marathon relay）
■Material sustainability themes to be addressed：HR development
To facilitate communication and promote good health among employees and their families, we hold an annual ekiden relay race and sports festival jointly with the labor union. Both of these events are traditionally large events, attracting over 1,000 participants every year. The sports festival is not only for employees but also for families, including competitions such as a children's relay race, a tug-of-war between departments, and a bread carrying race, as well as performances for families to enjoy. The President also competes in the relay race to deepen their interaction with employees.
＊In FY 2020, the program was canceled to prevent the spread of COVID-19.