We and our consolidated subsidiaries have long been aware of the importance of our social responsibility as corporate citizens and have actively promoted sustainable management by addressing compliance issues and continuing to solve social issues and contribute to society through our businesses. Starting with the establishment of the “Tokyu Group Compliance Guidelines” in January 2002, we have promoted various sustainable activities. In this section, we emphasize the importance of internal control for consolidated subsidiaries to promote autonomous sustainable management and provide specific guidelines on what the management of each company should do. Through these initiatives, we are committed to fulfilling our social responsibilities in response to the expectations of society and striving for sustainable corporate growth.
The ESG Promotion Group of the Corporate Planning Division plays a central role in promoting the three sustainability goals of sustainable management (sustainable urban development, sustainable corporate development, and sustainable HR development) in an integrated and effective manner and in cooperation with all internal business units and Group companies. Additionally, we are actively engaged in solving social issues and contributing to society through our business operations.
To promote sustainable management more strongly, the Company has held the Sustainability Promotion Committee since the 2018 fiscal year (FY), which succeeded the CSR Management Promotion Committee chaired by the President held since FY 2010. In principle, this meeting is held biannually to share important information on sustainable management, including safety and compliance, and to give guidance on appropriate actions to be taken by the Company.
To strengthen the system for promoting sustainability at the Company, which is the Group’s core organization, and its consolidated subsidiaries, we established the Tokyu Group Sustainability Promotion Committee in FY 2018 with the participation of sustainability promotion managers of group companies. In principle, this meeting is held biannually to share information on the Company’s sustainable management policies and to promote a unified approach to sustainable management across the company and its consolidated subsidiaries.
Since FY 2008, we have held seminars on compliance and other topics for our full-time officers and the representative officers of our consolidated subsidiaries. We have invited leading experts in various fields, such as lawyers, to speak at these seminars and promote sustainable management practices across our company and consolidated subsidiaries.
| Date | Contents |
|---|---|
| 07.19.2018 | Middle Crisis Management: Theory and Practice |
| 07.25.2019 | Compliance as a Trade-Off: A New Perspective on Corporate Scandals |
| 09.09.2020 | What Should Senior Management Do to Prevent Harassment? |
| 07.21.2021 | Japan’s National Action Plan on Business and Human Rights (2020-2025) (NAP) |
| 03.04.2022 | "Business and Human Rights" What we should do in pursuit of new corporate values |
To accurately anticipate changing social conditions and global social issues, since FY 2004, we have regularly invited lawyers, certified public accountants, academic experts, and other lecturers to hold seminars on legal compliance, environmental conservation, and customer satisfaction for our officers and employees and the employees of our consolidated subsidiaries.
| Date | Contents |
|---|---|
| 09.12.2018 | Middle Crisis Management: What the Frontline Should Do |
| 11.02.2018 | Training to Improve Customer Service Skills Using Anger Management |
| 11.06.2018 | Issues and Approaches to Sustainable Management in the ESG Era |
| 02.27.2019 | Countermeasures for Power Harassment in the Workplace - Basics of Harassment and How to Proceed with the Countermeasures |
| 03.08.2019 | How to Address Environmental and Social Contributions in Sustainable Management - Environmental and Social Contributions that Stakeholders Want from Companies |
| 06.06.2019 | Seminar on Improving Customer Satisfaction by Star Flyer, No. 1 in Customer Satisfaction for 10 Consecutive Years |
| 07.31.2019 | Countermeasures for the Revised Civil Code: Overview of the Revised Content and How to Proceed with the Countermeasures |
| 11.07.2019 | A Future Where People and Nature Can Live in Harmony |
| 11.28.2019 | Learn From an Ex-Takarazienne: How to Have a “Captivating” Conversation and Win Customers’ Hearts |
| 02.11.2020 | Contribution to a Society in Harmony with Nature: Biodiversity |
| 06.11.2020 | Waste Management and Public Cleansing Act Seminar |
| 08.13.2020 | Basic Course on the SDGs |
| 09.24.2020 | The Importance of Business Process Visualization from a Compliance Perspective |
| 11.04.2020 | Social Responsibility is Only Worth Fulfilling for Our Own Sake, not for the Sake of Society - A Bird's Eye View on Japan, the World, and Tokyu in the 2020s |
| 02.19.2021 | Challenges and Approaches for Companies Tackling Long-Term Environmental Goals |
| 03.04.2022 | Key Points and Responses to the Revised Personal Information Protection Law |