Compliance management is not merely a means of preventing corporate misconduct; it is an essential element in improving corporate value and continuing to be the brand of choice for customers. In April 2000, we and the Tokyu Group established compliance as one of the basic pillars of group management, and since then we have been actively promoting compliance-related activities.
In January 2002, we and the Tokyu Group established the Tokyu Group Compliance Guidelines as a set of basic principles for the conduct of all Tokyu Group officers and employees with regard to compliance in order to promote compliance management and realize the Group’s philosophy. Based on this, each Group company is developing its own activities, according to its business form and organizational culture, and striving to promote compliance.
In April 2002, following the enactment of the Tokyu Group Compliance Guidelines, we established the Code of Conduct as the basic principles for the conduct of our officers and employees. The Code of Conduct was subsequently revised in 2006 in light of revisions to laws and regulations as well as social conditions.
Our Code of Conduct, which serves as a standard for the actions and decisions of our officers and employees to practice compliance, is posted on the Company intranet and in the employee handbook to provide an environment where they can come into contact with it at any time. We also conduct compliance training via e-learning to further raise awareness of compliance among all employees.
We also provide lectures on the importance of compliance as a pillar in group training for new employees and training for each new position and responsibility.
In addition, we issue notices to our consolidated subsidiaries to ensure that they are in full compliance, and we work to spread compliance throughout our consolidated subsidiaries.
We will continue to work on promoting understanding of our corporate stance of placing compliance above all else in the promotion of our business.
In order to detect and correct compliance issues, including fraud and misconduct, at an early stage, we have established an internal whistle-blowing desk to receive reports on violations of laws and regulations and internal rules, as well as consultations on acts that may be considered compliance problems.
In addition to the internal whistle-blowing desk, we have a lawyers’ office for our own employees and those of our subsidiaries (including business partners) to report to and consult.
In addition, we and the consolidated subsidiaries strive to inform employees of the internal whistle-blowing desk by displaying posters in places where employees and others are likely to see them.
To ensure that no one is subjected to retaliation or other disadvantageous treatment for reporting, consulting, or responding to investigations, we have clarified and thoroughly enforced the protection of whistleblowers, counselors, and investigation cooperators in the regulations concerning the internal whistle-blowing system.
Internal whistle-blowing desk