Compliance management does not simply mean preventing corporate scandals, but is an essential element for improving corporate value and continuing to be a brand that customers choose. In April 2000, our company and the Tokyu Group established compliance as one of the basic principles of group management, and since then, we have been actively promoting compliance-related activities.
In order to promote compliance management and realize Group Philosophy, Tokyu Group established the Tokyu Group Compliance Guidelines in January 2002, which outline the basic principles for compliance-related behavior for all Tokyu Group executives and employees. Based on these guidelines, each Group company is working to promote compliance by carrying out its own activities suited to its business form or organizational culture.
Following the establishment of the Tokyu Group Compliance Guidelines, we established our own Code of Conduct as the basic principles for the behavior of our executives and employees in April 2002. We subsequently revised it in 2006 in light of amendments to laws and regulations and social conditions.
Our company has created an environment in which our Code of Conduct, which serves as the standard for the actions and judgments that our officers and employees need to put compliance into practice, is available to all employees at any time, including on the company intranet and in employee handbooks. In addition, we also provide compliance training via e-learning with the aim of further raising compliance awareness among all employees.
We also provide lectures on the importance of compliance during group training for new employees and training for newly appointed employees based on specific job responsibilities.
Furthermore, we issue notices to consolidated subsidiaries to ensure thorough compliance, and work to ensure that compliance is instilled in all consolidated subsidiaries.
We will continue to work to promote understanding of our corporate stance of "putting compliance above all else in advancing our business."
Whistleblower hotline
In order to ensure early detection and correction of compliance issues, including fraud and scandals, we have set up an internal reporting system to receive reports regarding violations of laws and regulations or internal rules, as well as consultations regarding behavior that may be problematic from a compliance perspective.
The internal reporting system is established within the company and at a law firm, and responds to reports and inquiries from employees of the Company and its consolidated subsidiaries (including business partners).
Additionally, the Company and its consolidated subsidiaries make efforts to raise awareness of the internal reporting hotlines by putting up posters in locations where they are likely to be seen by employees.
Furthermore, to ensure that whistleblowers, those who seek advice, and those who cooperate in investigations are not subject to retaliation or other unfavorable treatment as a result of reporting, seeking advice, or participating in an investigation, the Company has established rules regarding the internal reporting system that clearly outline the protection of these individuals.